Wednesday, 29 May 2013

NBN disaster

I feel my NBN was a big balls up with HSI.  There are cables in the garage connecting to the main hub located in my study. All other cabling runs from that point.

NBNco installed their equipment in the garage. The man who installed this equipment took out the cabling that the electricians installed for the connection to the street as it was not long enough. That was okay.

Telstra came and installed the home gateway in the garage as they install this with the NBN equipment.

We got Internet but not we organised a telstra technician to come out the next day as they thought it could be a fault as the light for phone wasn't lighting up. When we were trying to problem solve the fault, we plugged our phone into the phone socket directly with Telstra's home gateway and we had a phone dial tone. So Telstra deducted it wasn't a fault with their equipment but with our house wiring.

Now again, I will get on my bandwagon and shout...NBNco distributed a new information booklet in January 2013. I contacted HSI about this when I discovered that they prefer all equipment in the one spot. Ie. the house in an area out of the traffic zone, or like what HSI consult in the garage....but no! HSI have been told that NBNco want the equipment how they install it... NBNco equipment in the garage and everything else in the home. They want to know why I'm the only one of their clients who want it a different  setup. Can I add that masterton and jandson and Macquarie grove homes all in my street had it set up, the preferred NBNco way... My house is the only odd house... I called the after handover electricans to reconnect my wiring so that the data points and phone line in my home work. They werent talking to the telstra installed hime gateaway in my garage. They spent an hour and a half, reconnecting and checking connections in the house and the only way i can use my data and phone in my home is to move the home gateway unit into the study.  So in my study I have my home gateway from Telstra, with my phone connected to it, and four cables coming from this into the wall. It uses the only PowerPoint I have in that room. One that I dedicated for the use of my computer and printer... So it looks like along with these atrocious sight of wires coming out and into a box, I will have to have a Power board to go with this to use my computer. It wasn't my plan, and on the turnaround. The double power point in my garage that was included in the NBN upgrade for their equipment is left empty as there is no equipment there to plug in!  Can you tell I am not happy! I have sent off a strongly worded email to HSI and EB, as I raised some of these issues whilst in construction. What I can't fathom is M from HSI indicated having the NBN equipment would be untidy and unsightly in the home! Does the equipment I have in my study look better than the beige nicely compacted equipment I have in the upgraded comm box! Secondly, why do they say you are the only client who wants it a different way... I feel like they feel I am trying to cause them an inconvenience. As I said before my neighhbours all have it done the other way... It's just EB home builders who have it different! I will update my blog with a photo of the equipment in the house. Truly, I have been so annoyed about this since last Thursday when it was discovered that I needed the electricians back again cause Telstra's equipment wasn't talking to the upgrades we had made!

The untidy equipment in  my study using the only PowerPoint. All my neighbours have this in the included comm box in the garage!


  1. Does that data point (with the cat 6 and the phone etc) connect to the other data points in the house? I'd have thought that should be in the garage with the NBN equipment?

  2. Yes, EB wired up the garage equipment to this outlet, all other data points throughout house are wired to this outlet.

    Crazy isn't it! I would have thought it would be in the garage too!

  3. It is an eyesore having this many connection points in one room. Looks like a computer comms room to me, not a tidy office.

    Very strange.

  4. I agree, at this stage they are offering me a double PowerPoint as compensation for this atrocious sight. Still does not make me happy.